From your post #11 on this thread it looks like u bought this NFT # 4/250 and the audio. The audio doesnt go into your wallet, u download it onto your computer.
U should have been sent an e-mail to the e-mail addy u gave, as confirmation that u bought both.
U may have to make another wallet so u can download the NFT into it.
Nowadays most things require passwords, even an e-mail addy, so its not a rare occurence.