Charge Back Black List

Hi!

If this is the wrong place for me to write this comment, please advise and I will move it.

I’ve previously bought several fields on Gumroad (the first one I bought in September) and have been very pleased with them.

Then 3-4 weeks ago I suddenly received several emails from Gumroad, one email for every field I had bought. Each email stated that I had been refunded for a certain field. When I went to my Gumroad user, all of the fields were gone.

This was quite a big problem for me, since I hadn’t requested a refund at all. So I contacted Gumroad for an explanation and they told me that their payment process provider had deemed my payments fraudulent. They also told me that they would fix the problem and that from now on, I should be able to buy the fields again.

However, there were still two problems:

  1. I waited 7-10 days to receive the refund, during which time I didn’t have access to the fields, since they had been removed from my Gumroad user. And seeing as I hadn’t received the refund, I didn’t have enough money to buy back the fields.

  2. One of the fields I had bought with a discount. This discount was no longer working, which meant that I would have to buy back the field at a higher price than I originally paid.

Fast forward - I received the refunds, bought back some of the files and a few new ones.

Then last week, suddenly I receive several emails again from Gumroad saying that I will be refunded for the fields. When I go to my Gumroad user it’s empty and I no longer have access to the fields.

This time around I used two different credit cards to make my purchases, so I’m even more perplexed as to what is going on.

Inadvertently, I might have contributed to your cash back problem. However, that has never been my intention. I have never wanted to refund anything, as I have very much enjoyed my purchases.

Also, I don’t really know what to do now. There are several fields on Gumroad, I would like to own, but I don’t want to create another problem for you.

PM @SammyG, I’m sure u can resolve it with him through PayPal

2 Likes

Thank you :blush:

2 Likes

Hi again!

I’ve tried contacting @SammyG a few times but haven’t heard anything back. My hope was to buy some fields during the sale.

Gumroad is not letting me buy anything. I have tried different browsers, computers, devices, credit cards, VPNs and event 3 different Gumroad accounts - and nothing’s working.

Furthermore, I know I’m not the only one on the forum experiencing these issues, so I’m deducing that the problem lies with Gumroad.