Eternal NFT disappeared in Phantom Wallet (not hidden, completely gone)

About a month ago my Eternal NFT kind of disappeared from my phantom wallet. It’s not listed as spam under the manage collectible list, it’s gone gone.

Checked on mobile and desktop. Gone on both.

Looked in the transaction history and the receptive transaction is hidden itself among other spam transactions, so it is recognizing it a legitimate spam and is hiding it a layer deeper than usual.

Anyone else get this issue? How do we fix it?

Relevant image

Contact customer support worked for me and others.

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Getting in touch now

Submitted a ticket thanks @Rocket

Fingers crossed.

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I see I have the same issue.
I don’t have idea when this happened , maybe it’s related to this case.
What’s the suppport mentioned here?

But I don’t even see it as spam, I see others listed as spam.